RedHelm is seeking a Network Operations Center Technician (Tier 1) to join our Network Operations Center (NOC) team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining our managed services platforms. This role requires foundational expertise in Windows Server administration, networking technologies, and backup management, with a strong focus on proactive issue resolution and customer support. This position is entry-level.
Job listings
Europe
5w PTO
The Veeam Backup and Replication technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues. Your tasks will include: Performing troubleshooting and analysis, including log file investigation and acting as a technical focal point in relationships to fellow IT Professionals. The role involves taking ownership of customer issues, troubleshooting, documenting interactions, and educating customers.
$100,000–$110,000
USD/year
The Technical Engineer plans, designs, executes, and implements client projects and IT solutions, requiring Tier 2 technical expertise, working independently on complex initiatives. They play a critical role in project implementation, maintaining the design and integrity of client IT systems, and providing long-term client support for managing and resolving escalated support issues. A strong commitment to exceptional customer service, expert problem-solving, and effective communication are needed.